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CQC Report

The Practice was inspected by the Care Quality Commission in March 2016.  We pleased to say that they rated the Practice as Good in each of their inspection criteria.  Their full report can be found by clicking here


Partnership Name


Following the departure of Dr Hewitt at the end of March 2016, the partnership is now known as Eleanor Cross Healthcare, in keeping with the area we cover and local history.  The two surgeries will keep their original names.  But you will notice a difference on any letters etc. we send you.  Please look out for our new logo!

Follow us on Twitter

If you have a Twitter account, why not follow us for the latest news about the Practice.  We will also send out Tweets if clinics need to be cancelled due to staff sickness etc. and let you know when other events are taking place.

Friends and Family Test 

If you have visited or contacted the surgery recently, please consider taking the Friends and Family Test.

We would welcome your feed back and comments, please click HERE to answer the short survey.  Thank you in advance for taking the time to review the care we offer.

Symptom Sorter

Self Care - Treat your symptoms - For a guide to treat common minor illness please follow this link or pick up a leflet from us and your local pharmacy

Please note that a new leaflet is available which applies to healthy adults concerning the most general symptoms which can be home treated. This leaflet can be found here.



Since 30th June 14 our appointment system has changed. 

If you haven't been in recently please take a few minutes to read our information leaflet about how this will affect you.


Change to Opening Hours

For the foreseeable future, Whitefields will close to patients at 5 PM on Mondays and Fridays.  The Duty doctor will be available but based at Delapre.


Virtual Patient Reference Group

The practice is setting up a virtual Patient Reference Group to run alongside our Patient Participation Group - Please see the Reference Group page below for more details on how to join.


SystmOnline - Remote Appointment Booking and Prescription Requesting


Following feedback taken from our annual patient survey, we will be introducing a new appointment system from Monday 30th June.

It will see the current system used on a Monday, refined and used throughout the week on at both Delapre and Whitefields.

Please take a few minutes to read our information leaflet about how this will affect you.


SystmOnline_LogoYou can book appointments and order repeat prescriptions via the web. You can also view, change or cancel your forthcoming appointments and a recent update now means that you can also view certain test results.

You will need to register to use this service.  Please speak to reception and we’ll set you up with an account. 

The service is run by TPP SystmOne , the company that provides our practice software. 

The system has been accredited by NHS Connecting for Health as secure. 

Once you have your username and password, click here to log in.


We would ask you not to book routine appointments just to obtain a seasonal Flu jab as there are separate clinics set up for this.  We will alway offer a Flu jab to eligible patients during consultations for other conditions between October and December (if we forget, please just ask the GP or nurse)

When ordering repeat medication, there is a 'Medication request notes' box.  This is for you to inform us of anything relating to your request i.e. that you would like 2 months supply due to going on holiday.  If you use this box to request items that are not listed as available as a repeat item, then we will have to discuss your request with your GP and it will almost certainly delay your whole prescription request by a few days.

When using this facility to book specialist consultations we would ask that you book along the following guidelines and please remember that all blood tests need to be taken before 11.30 am Monday to Friday:


Asthma Check - 20 minsBP Check - 10 mins
CHD Check - 20 minsCoil Check - 10 mins
Cx Smear - 20 Mins (Nurses only)Diabetic Annual Check - 30 Mins
Diabetic Follow up - 20 MinsDietary Advice - 20 Mins
Dressing Change - 20 MinsOC Pill Check - 10 Mins
Smoking Advice - 20 MinsTravel Health - 20 Mins



Jo RedmondNurse Practitioner
Jo PhillipsNurse Practitioner
Kate BlackwellNurse Practitioner
Kyle HastingsAdvanced Nurse Practitioner
Jayne AliboneNurse Prescriber
Louise BovingdonNurse Prescriber
Sarah BarkerPractice nurse 
Lesley StephensonPractice nurse
Susan MawsonHealth Care Assistant
Lynn MorrisonHealth Care Assistant
Tracey Clare Phlebotomist

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