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SystmOnline - Remote Appointment Booking and Prescription Requesting

NEW APPOINTMENT SYSTEM

Following feedback taken from our annual patient survey, we will be introducing a new appointment system from Monday 30th June.

It will see the current system used on a Monday, refined and used throughout the week on at both Delapre and Whitefields.

Please take a few minutes to read our information leaflet about how this will affect you.

 

SystmOnline_LogoYou can book appointments and order repeat prescriptions via the web. You can also view, change or cancel your forthcoming appointments and a recent update now means that you can also view certain test results.

You will need to register to use this service.  Please speak to reception and we’ll set you up with an account. 

The service is run by TPP SystmOne , the company that provides our practice software. 

The system has been accredited by NHS Connecting for Health as secure. 

Once you have your username and password, click here to log in.

We would ask you not to book routine appointments just to obtain a seasonal Flu jab as there are separate clinics set up for this.  We will alway offer a Flu jab to eligible patients during consultations for other conditions between October and December (if we forget, please just ask the GP or nurse)

When ordering repeat medication, there is a 'Medication request notes' box.  This is for you to inform us of anything relating to your request i.e. that you would like 2 months supply due to going on holiday.  If you use this box to request items that are not listed as available as a repeat item, then we will have to discuss your request with your GP and it will almost certainly delay your prescription by a few days.

When using this facility to book specialist consultations we would ask that you book along the following guidelines and please remember that all blood tests need to be taken before 11.30 am Monday to Friday:

Asthma Check - 20 mins BP Check - 10 mins
CHD Check - 20 mins Coil Check - 10 mins
Cx Smear - 20 Mins (Nurses only) Diabetic Annual Check - 30 Mins
Diabetic Follow up - 20 Mins Dietary Advice - 20 Mins
Dressing Change - 20 Mins OC Pill Check - 10 Mins
Smoking Advice - 20 Mins Travel Health - 20 Mins

Name Postion
Jo Redmond Nurse Practitioner
Jo Phillips Nurse Practitioner
Kate Blackwell Nurse Practitioner
Jayne Alibone Nurse Prescriber
Louise Bovingdon Practice nurse 
Sarah Barker Practice nurse 
Susan Mawson Health Care Assistant
Lynn Morrison Health Care Assistant
Tracey Clare  Phlebotomist


Noticeboard

NEW TELEPHONE NUMBER FOR DELAPRE

Please note that the new phone number for the Delarpe site is 01604 708481 and the fax is now 01604 663639

Symptom Sorter

Self Care - Treat your symptoms - For a guide to treat common minor illness please follow this link or pick up a leflet from us and your local pharmacy

Please note that a new leaflet is available which applies to healthy adults concerning the most general symptoms which can be home treated. This leaflet can be found here.

 

NEW APPOINTMENT SYSTEM

Following feedback taken from our annual patient survey, we will be introducing a new appointment system from Monday 30th June.

It will see the current system used on a Monday, refined and used throughout the week on at both Delapre and Whitefields.

Please take a few minutes to read our information leaflet about how this will affect you.

 

Change to Opening Hours

For the foreseeable future, Whitefields will close to patients at PM on Mondays and Fridays.  The Duty doctor will be available but based at Delapre.

 

Virtual Patient Reference Group

The practice is setting up a virtual Patient Reference Group to run alongside our Patient Participation Group - Please see the Reference Group page below for more details on how to join.

 
 
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